Medicaid Non-Emergency Transportation

The Iowa Department of Human Services/Iowa Medicaid Enterprise has contracted with TMS Management
Group, Inc. ("TMS")
to help satisfy your non-emergency medical transportation needs. Beginning October 1,
2010, TMS will be responsible for all parts of the non-emergency medical transportation service. TMS is who
you call when you have a need for non-emergency medical transportation. Once you have provided all
necessary information, the TMS operator will tell you how your trip request will be met.

Beginning on September 20, 2010 call for a ride: 1-866-572-7662. This is for October 1, 2010 or later rides for
medical or therapy appointments.

For a Medical Emerge cy: Please call 911. Hours of Operation.

Reservations need to be made

Monday-Friday, from 8:00 am to 5:00 pm (CST)

Urgent Situations. The TMS Reservation Line is available 24 hours a day/7 days a week. If a ride is late or you have an urgent situation, please call TMS at the number above (1-866-572-7662).


Program Rules
You must schedule all transportation
through TMS. DO NOT call your DHS

Escorts. Allowed, if due to age, disability, or a medical necessity.

Wheelchairs. Must be supplied by the member.

Car Seats. Must be supplied by the member.

Door to Door Service. Drivers cannot enter a member's home or a medical facility.

Wait Time. Drivers are only required to wait 10 minutes past the scheduled pick up window. Please be ready.


When To Call. Please call at least 72 hours before an appointment.  Please have the following available when calling:


1.   Appointment day and time
2. Appointment location

3. Your Medicaid ID #

4. Appointment day and time

5. Appointment location 



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      1000 Central Ave
      Northwood IA 50459
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